Shipping & Delivery
NYC Botanics generally ships items within one or three business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, NYC Botanics will attempt to conspicuously post that fact on this site.
NYC Botanics fills domestic orders using United States Postal Service, Priority Mail and Federal Express, which generally results in delivery within two to three days. Requests for use of a courier service or for overnight shipping cannot be processed on this web site; however, we generally can accommodate these requests if you place your order by phone.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. NYC Botanics is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.
Returns/Refunds:
Due to the consumable nature of our products, all sales are final. Although, your experience with NYC Botanics means a lot to us. We understand there are situations where you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to send an email to: info@nycbotanics.com to discuss - we love interacting with and being available for our customers.
If your product was purchased through a NYC Botanics retailer, you will need to go back to your original purchase location for any return or exchange.
WHOLESALE PAYMENTS:
Primary method for payments on wholesale orders are check, e-check, money order or wire transfer
If credit card is the only means by which a customer can pay for a wholesale order, please contact us to arrange for payment, a 6% processing fee may apply.
Lost Packages
If a package is lost after NYC Botanics ships it, which rarely occurs, NYC Botanics will not be responsible if the tracking information lists the order as "delivered," which means the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to NYC Botanics, NYC Botanics will reship the order. Please note that NYC Botanics is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It therefore is very important that you ensure that the address you give to NYC Botanics is exactly correct, as any mistake could delay delivery.
Product Defects & Damaged Packages
NYC Botanics allows three days from the date of delivery to notify us with an accompanying photo if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren't notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
